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Privacy, Terms & Conditions

 Customer Service

Savvycityfarmer is committed to protecting your privacy and security, as well as bringing you quality services every step of the way. We’re proud of our products, and we hope you enjoy them too. Please feel free to contact us at 847-987-8308 or savvycityfarmer@gmail.com Monday through Friday from 9:00 AM to 5:00 PM Central Standard Time.

Payment Methods

We currently accept Visa, MasterCard American Express, Discover and PayPal

Sales Tax

savvycityfarmer.com™ is required by law to collect all applicable state and local taxes for services and goods shipped to Illinois. Customers in other states may be required to remit use taxes. Please consult your tax advisor. You will be charged sales tax unless proper documentation is filed with our Business Office.  On purchases for resale, we must have a copy of your current Certificate of Resale on file. For exempt organizations, we must have a copy of the state issued letter with your tax exemption # (E...) on file. Companies working on tax exempt projects must provide an exemption letter or form for each tax exempt project. Any of this documentation may be emailed to us at savvycityfarmer@gmail.com. Please inform us of your tax exempt status when you place your order.

Damages or defects 

It’s important to note that some of our items are vintage and or antique, one-of-a-kind pieces. If your order, new or vintage is delivered damaged, defective, incorrect or incomplete, please notify us immediately. You may choose to receive a full credit or refund of the total purchase price. A picture of your damage or defect is required. All damaged, defective or incorrect items authorized for return must be packaged in their original shipping carton with the enclosed packing slip. A return authorization from us is required. Please see below for details on obtaining this authorization.

Returns

Due to the uniqueness of our inventory, all sales are final, unless damaged beyond that of the item description. Savvycityfarmer reserves the right to request photos of damage and packaging, after which we will refund or replace. Client pays shipping on any item requested to be returned. Original shipping costs are non refundable.

Privacy and Security

Savvycityfarmer makes ordering online safe and secure. We protect your information by using SSL Secure Certificate to encrypt all your personal data. Encryption safeguards your data from hackers while it is in transit to and from this site.

Collection of Information and Use

We collect personal data, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request and to help us assist in order processing.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes. 

We provide information to outside companies that assist us in our efforts to keep you informed. For example, we may work with an outside company to manage a database of customer information for mailings and other promotional campaigns. This information is not provided to these companies for their use.

We do not sell or rent your information to any outside companies for use in ways different from what is disclosed in this statement. 

Savvycityfarmer reserves the right to make changes to any policy. Policy changes will be posted.

Shipping 

Items generally ship within 24-48 business hours from when your order is received.

We ship only to the 48 contiguous United States (we regretfully cannot ship to PO Boxes or international addresses.) 

See our shipping page for details on costs and options.

Delivery Surcharges

Some larger items may cost more to ship. When this is the case, you will see the surcharge listed by the item price. The surcharge is in addition to the regular delivery charges listed above.

International Shipments 

We regret we cannot currently process international orders. We apologize for any inconvenience.

Tracking a Package

Once an order has been shipped, the date of shipment and a tracking number with a link to the carriers will be emailed and listed in your account information. Click on the tracking number link to view the tracking details for your package.